Policies

Shipping policy

NIJOJN Haircare LLC currently ships to valid residential and commercial addresses within the United States. We do not ship to international destinations at this time.

Orders are processed within 1–2 business days and confirmed by email.

Processing and delivery

Processing excludes weekends and U.S. federal holidays. Standard delivery typically takes an additional 3–7 business days after dispatch. Delivery estimates are not guarantees and may be affected by carrier delays, severe weather, high-volume periods, or an incorrect address.

Rates and tracking

Shipping charges, if any, are disclosed before payment. Standard U.S. shipping is complimentary on merchandise orders of $60 or more after discounts and before tax. Tracking information is sent when available.

Address issues and lost packages

Customers are responsible for providing a complete and accurate shipping address. Contact admin@niojun.store promptly if an address correction is needed. Once a parcel is accepted by the carrier, changes may not be possible. Report a package marked delivered but not received within seven days of the carrier’s delivery scan so we can review the matter.

Return and refund policy

We accept return requests for eligible, unopened, unused, and resalable products made within 30 calendar days of confirmed delivery. Products must be returned in their original packaging with any seals intact.

Starting a return

Email admin@niojun.store before returning a product. Include your name, order number, the item, and the reason for return. We will provide return instructions if the item is eligible. Unauthorized returns may not be accepted.

Non-returnable items

For health and hygiene reasons, opened, used, altered, or damaged-after-delivery personal care products are not eligible for return. Final-sale items, promotional gifts, and gift cards are also non-returnable unless required by law.

Damaged or incorrect items

Inspect your order promptly. If an item arrives damaged, defective, or incorrect, contact us within 14 days of delivery with your order number and clear photographs. We will review the claim and, when approved, arrange a replacement or refund.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Original shipping charges are not refundable unless the return results from our error. Financial institutions may require 5–10 business days to post a completed refund.

Privacy policy

NIJOJN Haircare LLC respects your privacy. This policy explains the types of personal information we may collect, why we use it, and the choices available to you when you interact with our website or contact our business.

Information we collect

We may collect information you provide directly, including your name, email address, telephone number, billing and shipping address, order details, and communications with our team. Payment information is processed by our payment service providers and is not stored on this static website. We may also receive basic technical data such as browser type, device type, referring page, and site usage if privacy-conscious analytics are enabled.

How we use information

We use personal information to respond to inquiries; process, fulfill, and support orders; provide requested updates; prevent fraud; maintain business records; improve our products and customer experience; and meet legal or regulatory obligations. We do not sell personal information for money.

Sharing and retention

Information may be shared with service providers that help us operate our business, such as payment processors, shipping carriers, hosting providers, and professional advisers. These parties receive information only as reasonably necessary to perform their services. We retain information for as long as needed for the purposes described above, including recordkeeping and legal requirements.

Your choices

You may request access to, correction of, or deletion of certain personal information, subject to applicable law and legitimate recordkeeping needs. You may opt out of marketing email at any time by contacting us. To make a privacy request, email admin@niojun.store.

Security and children

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Terms of sale

By placing an order with NIJOJN Haircare LLC, you confirm that the information you provide is accurate and that you are authorized to use the selected payment method. All orders are subject to product availability, acceptance, and payment verification. We may decline or cancel an order and will refund any collected payment when appropriate.

Product descriptions and images are provided as accurately as reasonably possible, but packaging and appearance may vary. Prices are shown in U.S. dollars and may change without notice. Applicable taxes and shipping charges are presented before payment.

NIJOJN products are cosmetic products intended for external use. Follow package directions, discontinue use if irritation occurs, and consult a qualified healthcare professional regarding individual medical concerns. Nothing on this website constitutes medical advice.